The Stay Interview
I am still learning at a great rate in my new role as Danby CEO. One of the product lines we sell is air conditioners and dehumidifiers so I now have a different view on hot sticky weather.
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I am just back from a previously scheduled one week holiday with kids and grandkids. All good.
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One of the books I was recently asked to review was the Stay Interview - A Managers Guide to Keeping the Best and Brightest by Robert Finnegan
People leave managers - not companies. We can learn from those who leave to ensure less of that happens.
A summary from my Danby HR director:
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I am just back from a previously scheduled one week holiday with kids and grandkids. All good.
***************************************
One of the books I was recently asked to review was the Stay Interview - A Managers Guide to Keeping the Best and Brightest by Robert Finnegan
People leave managers - not companies. We can learn from those who leave to ensure less of that happens.
A summary from my Danby HR director:
The concept
of the stay interview challenges the current process of employee engagement and
retention efforts. Traditionally, managers and HR professionals have relied on
employee surveys and exit interviews to gage employee morale, engagement,
dissatisfaction and retention. The stay interview is a simple and clear process
that is meant to be used as a preventative tool for managers to better
understand issues and also allowing managers and the organization to be more
proactive when it comes to employee retention. The goal being to avoid having
to do exit interviews in the first place!
The stay
interview is essentially a one-on-one meeting with the manager and the employee
to find out what is keeping them at the company and understanding what would
cause them to leave in the future. It is focused on the employee and their
wants; which is a very different approach from mass employee surveys. This
process will increase employee satisfaction and engagement, identify department
and company strengths and weaknesses, and allow the organization to take a
proactive and sincere approach to employee engagement and retention. The stay
interview can be effective if the process is followed correctly – right
questions, probing, developing effective stay plans. Ultimately, in order to
complete a successful stay interview, there must be proper thought and
preparations put in prior to the meeting, being able to be direct and honest
about deliverables, and actually following through with actions to address
needs and concerns. Most importantly, there needs to be trust between the
manager and the employee.
posted by Jim Estill @ 8:11 AM 
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